Who is responsible?
Ramys BV (Ramys Taxi Service), based in Antwerp, is responsible for processing your personal data. Send any questions about your data to info@ramys.be. You'll find our full company details in the legal notice.
What data do we collect?
When you book a ride or contact us through the form on this website, WhatsApp, phone or email, we process:
- your name;
- your mobile or phone number;
- the pick-up address and the destination;
- the date and time of the ride;
- the number of passengers;
- anything you add to your request yourself, such as the type of ride, a flight number or the number of suitcases;
- your location, only if you click “Use my location” yourself.
The form on this website does not send anything to us by itself. It prepares your request in WhatsApp; we only receive your message when you press send there.
If you click “Use my location”, your browser first asks for your permission. If you allow it, the website adds your location as a map link to your WhatsApp message and works out in your browser whether the pick-up is outside Antwerp. The website does not store your location or send it anywhere else. If we open the map link, that happens through Google Maps.
What do we use your data for?
- to plan, confirm and carry out your ride;
- to contact you about your ride;
- to issue invoices and keep our accounts;
- to meet our legal obligations.
We do not use your data for advertising and never sell it.
On what legal basis?
- Contract: we need this data to handle your ride or ride request (Article 6(1)(b) GDPR).
- Legal obligation: for invoicing and accounting, we must keep certain data (Article 6(1)(c) GDPR).
Who do we share your data with?
- WhatsApp (Meta): when you contact us via WhatsApp, the conversation runs through Meta's service. WhatsApp's privacy policy also applies.
- Our accountant, for invoices and accounting.
- Our hosting provider, which keeps this website online and processes technical data such as your IP address to do so.
- Later: Google (Google Sheets) and n8n. We plan to keep track of bookings in Google Sheets and process ride requests with n8n. We will update this policy before we start.
No other parties receive your data unless the law requires us to share it.
How long do we keep your data?
For as long as needed to arrange and complete your ride. Data that appears on an invoice or in our accounts is kept for the legal retention period for accounting records. After that, we delete it.
Your rights
You have the right to:
- access your data;
- have incorrect data corrected;
- have your data deleted, unless the law requires us to keep it;
- object to the use of your data.
Send your request to info@ramys.be. We reply within one month.
Not happy with how we handle your data? You can file a complaint with the Belgian Data Protection Authority (DPA): www.dataprotectionauthority.be.
No analytics, no tracking
This website uses no cookies, no analytics and no tracking tools. The fonts are hosted on our own server. Read more in our cookie policy.
Changes
We may update this policy, for example when we start using new tools. The date below shows the latest version.
Last updated: 30 September 2026